Current position details

POSITION DETAILS: GT-04 Help Desk Technician
RATES OF PAY: To review rates of pay for all classifications listed in the Career Competency Tool (CCT), visit the website of the Treasury Board of Canada Secretariat .
REGIONS (click here to view the Canadian Coast Guard regions map)
Atlantic: The Atlantic Region consists of New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador, minus the Nunatsiavut region in Labrador.
Western: The Western Region consists of British Columbia, Alberta, Saskatchewan, Manitoba and Yukon, minus the Yukon slope.
Arctic: The Arctic Region is inclusive of the Yukon North slope, Northwest Territories, Nunavut, Nunavik, Nunatsiavut, and Hudson and James Bay. This boundary is inclusive of Inuit Nunangat.
National Headquarters: The Canadian Coast Guard (CCG) National Headquarters is located in Ottawa, Ontario.
Central: The Central Region consists of Ontario and Quebec, minus the Nunavik region in northern Quebec.
CCG College: The Canadian Coast Guard College is a national maritime training facility located on Cape Breton Island, Nova Scotia. It delivers programs in French and English to support the College’s mission and mandate in marine safety, security and environmental protection.
CERTIFICATIONS
No Certifications
KNOWLEDGE ELEMENTS: Knowledge elements are practical or theoretical understanding of a subject. It is the information you need (from past experience or education) to succeed in the position.	LEVEL
Organizational Knowledge Organizational Knowledge Knowledge of the Canadian Coast Guard organization, its partners, and relationships with the Department of Fisheries and Oceans (DFO) and other internal and external stakeholders.	2 Position Level: 2 Novice (A level of experience has been obtained; may need help when performing a task/skill) Understands the duties of the CCG and the roles and responsibilities of key contacts in the CCG’s regional organization. Has a good understanding of certain programs and assets.
Program Knowledge and Application Program Knowledge and Application Knowledge of the programs the Canadian Coast Guard manages and supports. Understands the services and delivery of program mandates: Search and Rescue (SAR), Icebreaking (IB), Aids to Navigation (AtoN), Environmental Response (ER), Conservation and Protection (DFO C&P), Oceanography (DFO Science) and Fisheries Research (DFO Science).	2 Position Level: 2 Novice (A level of experience has been obtained; may need help when performing a task/skill) Limited knowledge of the Coast Guard's functions and the roles and responsibilities of key Coast Guard contacts within a regional organizational setting. Understands some programs and assets well.
Incident Command System (ICS) Knowledge Incident Command System (ICS) Knowledge Knowledge of the Incident Command System (ICS), its functions, role, and reporting structures. Knowledge of procedures and processes involved in an emergency response.	2 Position Level: 2 Novice (A level of experience has been obtained; may need help when performing a task/skill) Limited knowledge of the principles and working process of the Incident Command System (ICS). Knowledge of methodology for all Coast Guard incidents, emergency or contingency plans executed in environmental response, humanitarian assistance, maritime security, planned security events, Coast Guard internal incidents and major maritime incidents.
Maritime Security (MSOC) Knowledge Maritime Security (MSOC) Knowledge Knowledge of the coastal marine domain factors such as meteorology, shipping patterns, and security resources. Knowledge of the coastal security nets, its players, authorities, and roles. Knowledge of agency interoperabilities.	1 Position Level: 1 Fundamental Awareness (Common knowledge or an understanding of basic techniques and concepts) Basic knowledge of coastal domain factors, working relations with other Canadian Coast Guard units, and equipment.
Marine Domain Awareness Knowledge Marine Domain Awareness Knowledge Having true and timely information about everything on, under, related to, adjacent to, or bordering a sea, ocean, or other navigable waterway. This includes all related activities, infrastructure, shipping, vessels, cartography, and natural phenomena. For marine security, it includes being aware of anything in the marine domain that could threaten Canada's national security.	1 Position Level: 1 Fundamental Awareness (Common knowledge or an understanding of basic techniques and concepts) Understands primary coastal features, weather, tide, and charts.
Acts and Regulations Knowledge Acts and Regulations Knowledge An understanding of the acts and regulations pertinent to operational programs, including their affective clauses, sources, authorities, and impacts on a given program or programs in the Canadian Coast Guard.	2 Position Level: 2 Novice (A level of experience has been obtained; may need help when performing a task/skill) Limited knowledge of acts and regulations based on training, researching, and limited experience in a given program setting.
Engineering/Electrical Knowledge and Principles Engineering/Electrical Knowledge and Principles Understands concepts, practices, and theories involved in the development/review/construction, maintenance, operations, or repair of, projects/sites and their potential environmental, and safety impacts.	1 Position Level: 1 Fundamental Awareness (Common knowledge or an understanding of basic techniques and concepts) A rudimentary understanding of engineering principles as they relate to marine engineering both theoretical and practical in naval architecture, engineering drawing, marine engineering, electro technology, applied mechanics, strength of materiels, thermodynamics, fluid mechanics, and theory of machines subjects.
Operations Knowledge Operations Knowledge Knowledge of systems for proper scheduling and tracking of ships' activities to ensure of the best use of the available resources for regular program delivery, as well as during emergency situations.	1 Position Level: 1 Fundamental Awareness (Common knowledge or an understanding of basic techniques and concepts) Basic knowledge of a unit's role in an operational context.
Sensory Equipment Knowledge Sensory Equipment Knowledge Knowledge of operational equipment and surveillance circuits available in the Canadian Coast Guard such as radars, radios, satellite gear, cameras, tracking systems, search systems, plotters, etc.	2 Position Level: 2 Novice (A level of experience has been obtained; may need help when performing a task/skill) Limited knowledge in using a range of operational equipment in a given area of expertise.
Knowledge of Electronic Principles and Circuits Knowledge of Electronic Principles and Circuits Concepts and operational function of components underlying the understanding of how electronic environments are developed, assembled and tested.	1 Position Level: 1 Fundamental Awareness (Common knowledge or an understanding of basic techniques and concepts) Basic knowledge of concepts and components in an electronic environment and how they are inter-related.
TECHNICAL ELEMENTS: Technical elements describe abilities to apply knowledge to efficiently perform the job.	LEVEL
Project/Program Management Project/Program Management Program management is the management of a program or part of a programme and/or a series of projects, involving in-depth and extensive knowledge of areas such as procedures, operations, policies and other departments, agencies or the private sector, as well as specialized technical knowledge of programs. Project management involves effectively integrating and/or participating in all aspects of a finished project, ensuring that work progresses towards the achievement of goals and objectives.	2 Position Level: 2 Novice (A level of experience has been obtained; may need help when performing a task/skill) Comprehends program and/or project goals, participants’ roles, and the importance of program/project management principles. Able to participate in program/project support activities (i.e. gathering needed information). Able to participate, under supervision, with others in small and well defined components of the program/project.
Planning and Priority Setting Planning and Priority Setting Logically integrates various ideas, intentions and information to define goals, objectives, schedules, action plans and effective solutions.	2 Position Level: 2 Novice (A level of experience has been obtained; may need help when performing a task/skill) Ability to plan and organize his or her own activities to comply with predetermined standards or procedures. Seeks to clarify priorities as needed. Able to monitor the quality and timelines of his or her own work. Able to use the resources immediately available to him or her responsibly.
Maritime Security Operations Centre (MSOC) Maritime Security Operations Centre (MSOC) Analyzes and gathers information to produce intelligence-driven products in collaboration with interdepartmental partners. Compiles data and information gathered from surveillance activities, intelligence investigations, security events, or incidents.	1 Position Level: 1 Fundamental Awareness (Common knowledge or an understanding of basic techniques and concepts) Cites relevant sections of acts and regulations pertaining to maritime security operations centres (MSOC) (Privacy Act, Oceans Act, etc.). Identifies memoranda of understandings (MOUs) and service level agreements (SLAs) in place. Observes and records data for analysis from various sources.
Problem Solving Problem Solving Defining a problem, determining the cause of the problem, identifying alternative solutions, prioritizing and selecting them to find a solution, and implementing a solution.	2 Position Level: 2 Novice (A level of experience has been obtained; may need help when performing a task/skill) Recognizes and identifies a problem based on a clear set of factors. Able to identify, with some assistance, optimal solutions based on weighing the advantages and disadvantages of alternative approaches.
Operation Centre Management Operation Centre Management Monitors and operates systems to schedule and track ships' activities to ensure the best use of available resources for regular program delivery, including emergency situations.	1 Position Level: 1 Fundamental Awareness (Common knowledge or an understanding of basic techniques and concepts) Participates in tours and educational experiences highlighting the workings of operation centres, their mandate, equipment, and staffing.
BEHAVIOURAL ELEMENTS: Behaviour elements are the behaviours or attitudes needed for any job with the Canadian Coast Guard. We identified 7 and included a level of competency required for each job.	LEVEL
Demonstrating Integrity and Respect Demonstrating Integrity and Respect Honours commitments and consistently strives to act in the public interest by ensuring that public trust and the law are not violated, while avoiding conflicts of interest and maintaining political and interpersonal neutrality.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Works in a manner that reflects a commitment to public service excellence. Assists peers respectfully when dealing with ethical concerns. Recognizes the importance of diversity, and bilingualism. Is well versed in the Government of Canada's Values and Ethics Code. Demonstrates respect for government property and policies.
Thinking Things Through Thinking Things Through Plans and adjusts work based on a thorough understanding of the Canadian Coast Guard's priorities. Obtains relevant information, considers all facts, and exercises sound judgement to formulate an opinion and/or make a decision. Analyzes situations and seeks feedback to learn from mistakes.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Analyzes multiple causal relationships among several parts of a problem or situation. Anticipates the risks or implications inherent in a suggested plan of action and devises appropriate strategies to mitigate their impact. Makes a well-reasoned response even when faced with incomplete or contradictory information. Synthesizes complex ideas, issues, and observations into a clear understanding. Thinks beyond the work environment and makes decisions in the context of the bigger picture.
Working Effectively With Others Working Effectively With Others Works cooperatively in order to achieve results. Works positively as part of a team and manages internal conflict. Identifies opportunities to work together within the organization to improve team dynamics and develop relationships. Seeks and builds internal/external alliances, collaborations, and partnerships to advance the Canadian Coast Guard's mandate.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Effectively promotes a respectful and positive work environment. Recognizes diverse needs and perspectives (e.g. language differences, cultural differences, disabilities, and personal family circumstances). Recognizes individuals' achievements, knowledge, and capabilities. Monitors the work environment, successfully identifies underlying issues that impact negatively on people, and takes appropriate action, when and where applicable. Seeks and influences new relationships outside own unit and identifies new collaborative partnerships that better position of the Coast Guard's programs and services. Identifies and creates opportunities to partner through networking and participating in cross-functional, multi-stakeholder groups.
Showing Initiative and Being Action Oriented Showing Initiative and Being Action Oriented Embraces change and actively looks for opportunities to learn and develop professionally and personally. Translates direction into concrete work activities. Identifies opportunities or issues, and takes action to enhance organizational results, without being prompted by others.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Considers ideas from a variety of sources in order to solve problems. Remains flexible to find alternate ways around obstacles/barriers to achieve goals. Takes calculated risks to achieve goals/outcomes. Perseveres in seeking solutions despite obstacles. Regularly evaluate and challenges work processes. Establishes effective organizational methods for assigning, managing, and tracking work, when and where applicable. Solicits and/or provides information that could affect the planning, programs, and decision-making for the Canadian Coast Guard.
Apply Safety Considerations Apply Safety Considerations Promotes workplace safety. Follows safety guidelines, procedures, and regulations. Reacts safely and appropriately during emergencies. Integrates health and safety considerations in planning, response, and reviews.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Conducts operations consistent with the Coast Guard Safety Management System (SMS), national and regulatory safety procedures, and policy when and where applicable. Understands the risks and manages safety and health issues when and where applicable. May participate in occupational health and safety groups and audits.
Leadership Leadership Attracts and mobilizes members and colleagues towards a shared vision and purpose in the best interests of the Canadian Coast Guard and the public it serves. Motivates project members, sets achievable objectives, maintains a positive outlook, takes responsibility, makes decisions, and provides constructive feedback.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Demonstrates interest in team members' success and well-being by listening and actively viewing situations through others' perspectives. Identifies strengths, leverages them, and persuades others for the benefit of the Coast Guard. Routinely teaches and guides work, based on operational knowledge through direct and indirect means. Seeks solutions by charting opinions and options.
Canadian Coast Guard Culture Awareness Canadian Coast Guard Culture Awareness The extent that members believe in the mission, mandate, and values of the Coast Guard and project that commitment through their actions and attitudes towards the organization and its stakeholders. Employee statements and deportment reflect a natural enthusiasm for the Coast Guard, what it does, and how it is viewed by the public.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Expresses pride in the Coast Guard's regional and/or national achievements. Incorporates and models the Coast Guard's ambitious vision and motto in daily practice and supports it within units. Articulates the Coast Guard's vision when providing advice or instructions internally.