Current position details

POSITION DETAILS: ED-EDS-01 Training & Quality Assurance Officer
RATES OF PAY: To review rates of pay for all classifications listed in the Career Competency Tool (CCT), visit the website of the Treasury Board of Canada Secretariat .
REGIONS (click here to view the Canadian Coast Guard regions map)
CCG College: The Canadian Coast Guard College is a national maritime training facility located on Cape Breton Island, Nova Scotia. It delivers programs in French and English to support the College’s mission and mandate in marine safety, security and environmental protection.
CERTIFICATIONS
No Certifications
KNOWLEDGE ELEMENTS: Knowledge elements are practical or theoretical understanding of a subject. It is the information you need (from past experience or education) to succeed in the position.	LEVEL
Organizational Knowledge Organizational Knowledge Knowledge of the Canadian Coast Guard organization, its partners, and relationships with the Department of Fisheries and Oceans (DFO) and other internal and external stakeholders.	2 Position Level: 2 Novice (A level of experience has been obtained; may need help when performing a task/skill) Understands the duties of the CCG and the roles and responsibilities of key contacts in the CCG’s regional organization. Has a good understanding of certain programs and assets.
Administrative Knowledge Administrative Knowledge Understanding of administrative procedures and processes in one or more area of responsibility.	2 Position Level: 2 Novice (A level of experience has been obtained; may need help when performing a task/skill) Recognizes when administration requirements are met. Understands systems and software pertaining to administrative functions and where applicable, the shipboard logistics functions in the performance of duties.
Knowledge of Systems Approach to Training Knowledge of Systems Approach to Training Knowledge of the step by step process of analysis, design, development, implementation, and evaluation in the course of delivering training. May also be referred to as Instructional Systems Design, or ISD.	5 Position Level: 5 Expert (Provides guidance, troubleshoot, and answer questions related to this area of expertise and the field where the skill is used) Expert knowledge of evaluating training results to determine whether the sessions led to required changes in behaviour for the participants. Knowledge in redefining course development, materials, and instructional methods. Understanding of briefing senior management regarding issues, trends, suggestions, and areas of improvement based on evaluation, including trends related to diversity and generational issues.
Knowledge of Specialized Fields Knowledge of Specialized Fields Knowledge of specialized fields, including concepts, theories, principles, methods, techniques, and practices. Such knowledge can be acquired through formal education, experience, specialized or on-the-job training, self-education, or a combination.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Practical knowledge of specialized methodologies of a field and comprehensive understanding of their underlying concepts, theories, and principles.
TECHNICAL ELEMENTS: Technical elements describe abilities to apply knowledge to efficiently perform the job.	LEVEL
Support Services Support Services Provides a high standard of service to Canadian Coast Guard members and other stakeholders.	4 Position Level: 4 Advanced (Performs the actions associated with this skill without assistance. Able to provide assistance to other colleagues when questions arise regarding this skill) Develops standards of service delivery beyond those generally accepted. Promotes innovative measures to address client service needs. Deals with stakeholders professionally while representing the Coastg Guard.
Quality Assurance (QA) Quality Assurance (QA) All planned and systematic activities implemented within the quality system that can be demonstrated to provide assurance that a product or service will meet quality requirements.	4 Position Level: 4 Advanced (Performs the actions associated with this skill without assistance. Able to provide assistance to other colleagues when questions arise regarding this skill) Defines and articulates desired parameters and objectives, encouraging others to adopt and achieve them. Applies constraints within which information may or may not be shared. Fully grasps procedural and resource requirements. Strikes a balance between compliance and flexibility. Helps develop QA programs.
Adult Teaching Adult Teaching Teaching or instructing adults in systematic and sustained self-educating activities so that they may gain new forms of knowledge, skills, attitudes, or values. This includes various forms of specific and generic instruction as required by the Canadian Coast Guard with an emphasis on the needs of adults and the results orientation of the organization.	5 Position Level: 5 Expert (Provides guidance, troubleshoot, and answer questions related to this area of expertise and the field where the skill is used) Champions a training environment featuring maximum flexibility, creativity, and passion, encouraging questions and discussion. Models an understanding of diversity in self and in students.
Research and Analysis Research and Analysis Researches and analyzes qualitative and quantitative information (oral and written), such as data, policies, procedures, legislation, project/program specifications, client documents, legal documentation, databanks, and any other information sources.	4 Position Level: 4 Advanced (Performs the actions associated with this skill without assistance. Able to provide assistance to other colleagues when questions arise regarding this skill) Synthesizes and interprets complex information from diverse sources and identifies the conceptual frameworks related to areas of study. Accounts for interrelationships among variables or determines the need for new analytical methodologies, systems, or approaches.
BEHAVIOURAL ELEMENTS: Behaviour elements are the behaviours or attitudes needed for any job with the Canadian Coast Guard. We identified 7 and included a level of competency required for each job.	LEVEL
Demonstrating Integrity and Respect Demonstrating Integrity and Respect Honours commitments and consistently strives to act in the public interest by ensuring that public trust and the law are not violated, while avoiding conflicts of interest and maintaining political and interpersonal neutrality.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Works in a manner that reflects a commitment to public service excellence. Assists peers respectfully when dealing with ethical concerns. Recognizes the importance of diversity, and bilingualism. Is well versed in the Government of Canada's Values and Ethics Code. Demonstrates respect for government property and policies.
Thinking Things Through Thinking Things Through Plans and adjusts work based on a thorough understanding of the Canadian Coast Guard's priorities. Obtains relevant information, considers all facts, and exercises sound judgement to formulate an opinion and/or make a decision. Analyzes situations and seeks feedback to learn from mistakes.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Analyzes multiple causal relationships among several parts of a problem or situation. Anticipates the risks or implications inherent in a suggested plan of action and devises appropriate strategies to mitigate their impact. Makes a well-reasoned response even when faced with incomplete or contradictory information. Synthesizes complex ideas, issues, and observations into a clear understanding. Thinks beyond the work environment and makes decisions in the context of the bigger picture.
Working Effectively With Others Working Effectively With Others Works cooperatively in order to achieve results. Works positively as part of a team and manages internal conflict. Identifies opportunities to work together within the organization to improve team dynamics and develop relationships. Seeks and builds internal/external alliances, collaborations, and partnerships to advance the Canadian Coast Guard's mandate.	4 Position Level: 4 Advanced (Performs the actions associated with this skill without assistance. Able to provide assistance to other colleagues when questions arise regarding this skill) Models and promotes a culture of respect, fairness, and trust. Proficient in capitalizing on the strengths of team members. Encourages members of the team to contribute to a process, and seeks consensus. Always actively works with other teams to ensure that broader common goals are met. Builds and nurtures effective and collaborative networks and relationships with communities of practice, colleagues, and stakeholders.
Showing Initiative and Being Action Oriented Showing Initiative and Being Action Oriented Embraces change and actively looks for opportunities to learn and develop professionally and personally. Translates direction into concrete work activities. Identifies opportunities or issues, and takes action to enhance organizational results, without being prompted by others.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Considers ideas from a variety of sources in order to solve problems. Remains flexible to find alternate ways around obstacles/barriers to achieve goals. Takes calculated risks to achieve goals/outcomes. Perseveres in seeking solutions despite obstacles. Regularly evaluate and challenges work processes. Establishes effective organizational methods for assigning, managing, and tracking work, when and where applicable. Solicits and/or provides information that could affect the planning, programs, and decision-making for the Canadian Coast Guard.
Apply Safety Considerations Apply Safety Considerations Promotes workplace safety. Follows safety guidelines, procedures, and regulations. Reacts safely and appropriately during emergencies. Integrates health and safety considerations in planning, response, and reviews.	2 Position Level: 2 Novice (A level of experience has been obtained; may need help when performing a task/skill) Evaluates environment and adapts work to maintain safety. Ensures safety training is up to date. Uses appropriate personal protective equipment (PPE) when and where applicable. Applies proper safety procedures.
Leadership Leadership Attracts and mobilizes members and colleagues towards a shared vision and purpose in the best interests of the Canadian Coast Guard and the public it serves. Motivates project members, sets achievable objectives, maintains a positive outlook, takes responsibility, makes decisions, and provides constructive feedback.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Demonstrates interest in team members' success and well-being by listening and actively viewing situations through others' perspectives. Identifies strengths, leverages them, and persuades others for the benefit of the Coast Guard. Routinely teaches and guides work, based on operational knowledge through direct and indirect means. Seeks solutions by charting opinions and options.
Canadian Coast Guard Culture Awareness Canadian Coast Guard Culture Awareness The extent that members believe in the mission, mandate, and values of the Coast Guard and project that commitment through their actions and attitudes towards the organization and its stakeholders. Employee statements and deportment reflect a natural enthusiasm for the Coast Guard, what it does, and how it is viewed by the public.	4 Position Level: 4 Advanced (Performs the actions associated with this skill without assistance. Able to provide assistance to other colleagues when questions arise regarding this skill) Propagates the Coast Guard's vision, mission, mandate, and programs internally and externally as an example of deep pride in the organization. Conveys the importance of the Coast Guard's work to members and stakeholders. Celebrates organizational achievements.