Arctic: The Arctic Region is inclusive of the Yukon North slope, Northwest Territories, Nunavut, Nunavik, Nunatsiavut, and Hudson and James Bay. This boundary is inclusive of Inuit Nunangat.
Western: The Western Region consists of British Columbia, Alberta, Saskatchewan, Manitoba and Yukon, minus the Yukon slope.
Central: The Central Region consists of Ontario and Quebec, minus the Nunavik region in northern Quebec.
Atlantic: The Atlantic Region consists of New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador, minus the Nunatsiavut region in Labrador.
CCG College: The Canadian Coast Guard College is a national maritime training facility located on Cape Breton Island, Nova Scotia. It delivers programs in French and English to support the College’s mission and mandate in marine safety, security and environmental protection.
National Headquarters: The Canadian Coast Guard (CCG) National Headquarters is located in Ottawa, Ontario.
Understanding of administrative procedures and processes in one or more area of responsibility.
Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently)
Understands the full range of administration services such as expense forms, reimbursements (travel, stores, etc.) and where applicable items such as ex gratiapayments, timesheets, drafting correspondence and reports, training requests and authorizations, etc.
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Knowledge of the Incident Command System (ICS), its functions, role, and reporting structures. Knowledge of procedures and processes involved in an emergency response.
Fundamental Awareness (Common knowledge or an understanding of basic techniques and concepts)
Basic understanding of the different Incident Command System (ICS) elements and incident levels. Understands the established and applicable operational procedures within ICS. Knowledge of associated computer software and hardware.
Knowledge of specialized fields, including concepts, theories, principles, methods, techniques, and practices. Such knowledge can be acquired through formal education, experience, specialized or on-the-job training, self-education, or a combination.
Novice (A level of experience has been obtained; may need help when performing a task/skill)
Logically integrates various ideas, intentions and information to define goals, objectives, schedules, action plans and effective solutions.
Ability to plan and organize his or her own activities to comply with predetermined standards or procedures. Seeks to clarify priorities as needed. Able to monitor the quality and timelines of his or her own work. Able to use the resources immediately available to him or her responsibly.
Plans, organizes, controls, and evaluates the operations of workforce management and personnel units. Develops and implements policies, programs, and procedures regarding workforce planning, recruitment, training, wellness, and career development.
Identifies job vacancies and prospective recruiting requirements. Provides advice to managers related to recruitment, training, or HR systems. Interprets and applies legislation and policies related to workforce management functions. Determines eligibility to entitlements, arranges and delivers member training. Provides information or services such as employee assistance, counselling, and recognition programs, when and where applicable.
Establishes and enables processes in an organizational context, by defining needs and recommending solutions that deliver value to Canadian Coast Guard stakeholders.
Describes the basic function of the business’s core systems. Defines objectives and success criteria of the specific role. Identifies sources of existing and potential information relating to the project. Documents consistently.
Provides a high standard of service to Canadian Coast Guard members and other stakeholders.
Applies due diligence and sound judgment when responding to requests and dealing with confidential information. Quickly and effectively solves client’s problems including complaints. Serves Coast Guard clients with the understanding that service is a core principle of the organization.
Classifies materiel according to Canadian Coast Guard and Public Services and Procurement Canada (PSPC) directives. Tracks materiel during receipt, storage, issue, and disposal.
Requests parts and supplies from internal stocks using approved classification system. Understands and follows the inventory management system (IMS). Processes special and emergency requirements of all clients.
Teaching or instructing adults in systematic and sustained self-educating activities so that they may gain new forms of knowledge, skills, attitudes, or values. This includes various forms of specific and generic instruction as required by the Canadian Coast Guard with an emphasis on the needs of adults and the results orientation of the organization.
Designs learner-centered classroom environments. Designs standards-based instructional units. Uses instructional techniques that are relevant and effective with adult learners.
Honours commitments and consistently strives to act in the public interest by ensuring that public trust and the law are not violated, while avoiding conflicts of interest and maintaining political and interpersonal neutrality.
Works in a manner that reflects a commitment to public service excellence. Assists peers respectfully when dealing with ethical concerns. Recognizes the importance of diversity, and bilingualism. Is well versed in the Government of Canada's Values and Ethics Code. Demonstrates respect for government property and policies.
Plans and adjusts work based on a thorough understanding of the Canadian Coast Guard's priorities. Obtains relevant information, considers all facts, and exercises sound judgement to formulate an opinion and/or make a decision. Analyzes situations and seeks feedback to learn from mistakes.
Analyzes multiple causal relationships among several parts of a problem or situation. Anticipates the risks or implications inherent in a suggested plan of action and devises appropriate strategies to mitigate their impact. Makes a well-reasoned response even when faced with incomplete or contradictory information. Synthesizes complex ideas, issues, and observations into a clear understanding. Thinks beyond the work environment and makes decisions in the context of the bigger picture.
Works cooperatively in order to achieve results. Works positively as part of a team and manages internal conflict. Identifies opportunities to work together within the organization to improve team dynamics and develop relationships. Seeks and builds internal/external alliances, collaborations, and partnerships to advance the Canadian Coast Guard's mandate.
Effectively promotes a respectful and positive work environment. Recognizes diverse needs and perspectives (e.g. language differences, cultural differences, disabilities, and personal family circumstances). Recognizes individuals' achievements, knowledge, and capabilities. Monitors the work environment, successfully identifies underlying issues that impact negatively on people, and takes appropriate action, when and where applicable. Seeks and influences new relationships outside own unit and identifies new collaborative partnerships that better position of the Coast Guard's programs and services. Identifies and creates opportunities to partner through networking and participating in cross-functional, multi-stakeholder groups.
Embraces change and actively looks for opportunities to learn and develop professionally and personally. Translates direction into concrete work activities. Identifies opportunities or issues, and takes action to enhance organizational results, without being prompted by others.
Considers ideas from a variety of sources in order to solve problems. Remains flexible to find alternate ways around obstacles/barriers to achieve goals. Takes calculated risks to achieve goals/outcomes. Perseveres in seeking solutions despite obstacles. Regularly evaluate and challenges work processes. Establishes effective organizational methods for assigning, managing, and tracking work, when and where applicable. Solicits and/or provides information that could affect the planning, programs, and decision-making for the Canadian Coast Guard.
Promotes workplace safety. Follows safety guidelines, procedures, and regulations. Reacts safely and appropriately during emergencies. Integrates health and safety considerations in planning, response, and reviews.
Conducts operations consistent with the Coast Guard Safety Management System (SMS), national and regulatory safety procedures, and policy when and where applicable. Understands the risks and manages safety and health issues when and where applicable. May participate in occupational health and safety groups and audits.
Attracts and mobilizes members and colleagues towards a shared vision and purpose in the best interests of the Canadian Coast Guard and the public it serves. Motivates project members, sets achievable objectives, maintains a positive outlook, takes responsibility, makes decisions, and provides constructive feedback.
Demonstrates interest in team members' success and well-being by listening and actively viewing situations through others' perspectives. Identifies strengths, leverages them, and persuades others for the benefit of the Coast Guard. Routinely teaches and guides work, based on operational knowledge through direct and indirect means. Seeks solutions by charting opinions and options.
The extent that members believe in the mission, mandate, and values of the Coast Guard and project that commitment through their actions and attitudes towards the organization and its stakeholders. Employee statements and deportment reflect a natural enthusiasm for the Coast Guard, what it does, and how it is viewed by the public.
Expresses pride in the Coast Guard's regional and/or national achievements. Incorporates and models the Coast Guard's ambitious vision and motto in daily practice and supports it within units. Articulates the Coast Guard's vision when providing advice or instructions internally.
