Current position details

POSITION DETAILS: IT-03 Team Leader
RATES OF PAY: To review rates of pay for all classifications listed in the Career Competency Tool (CCT), visit the website of the Treasury Board of Canada Secretariat .
REGIONS (click here to view the Canadian Coast Guard regions map)
Atlantic: The Atlantic Region consists of New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador, minus the Nunatsiavut region in Labrador.
Western: The Western Region consists of British Columbia, Alberta, Saskatchewan, Manitoba and Yukon, minus the Yukon slope.
Arctic: The Arctic Region is inclusive of the Yukon North slope, Northwest Territories, Nunavut, Nunavik, Nunatsiavut, and Hudson and James Bay. This boundary is inclusive of Inuit Nunangat.
National Headquarters: The Canadian Coast Guard (CCG) National Headquarters is located in Ottawa, Ontario.
Central: The Central Region consists of Ontario and Quebec, minus the Nunavik region in northern Quebec.
CCG College: The Canadian Coast Guard College is a national maritime training facility located on Cape Breton Island, Nova Scotia. It delivers programs in French and English to support the College’s mission and mandate in marine safety, security and environmental protection.
CERTIFICATIONS
Project Management Professional, Certified
IT Security Certification
KNOWLEDGE ELEMENTS: Knowledge elements are practical or theoretical understanding of a subject. It is the information you need (from past experience or education) to succeed in the position.	LEVEL
Organizational Knowledge Organizational Knowledge Knowledge of the Canadian Coast Guard organization, its partners, and relationships with the Department of Fisheries and Oceans (DFO) and other internal and external stakeholders.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Good understanding of programs within a regional or national organizational framework. Understands most programs and associated assets. Identifies contacts for other programs. Understands partners’ roles and responsibilities.
Knowledge of IT Architecture Knowledge of IT Architecture The rules and methods that describe the functionality, organisation and implementation of IT systems and their frameworks.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Working knowledge of the capabilities and programming models of a computer as well as the structure and behaviour of electronic circuits and digital logic circuits. Knowledge of a variety of analytical techniques to solve problems and adjust work procedures for maximum efficiency. Knowledge of how to produce analytical models and candidate design models to be used for further analysis (e.g. telecommunications, networks).
TECHNICAL ELEMENTS: Technical elements describe abilities to apply knowledge to efficiently perform the job.	LEVEL
Project/Program Management Project/Program Management Program management is the management of a program or part of a programme and/or a series of projects, involving in-depth and extensive knowledge of areas such as procedures, operations, policies and other departments, agencies or the private sector, as well as specialized technical knowledge of programs. Project management involves effectively integrating and/or participating in all aspects of a finished project, ensuring that work progresses towards the achievement of goals and objectives.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Knowledge of program and/or project goals, participants’ roles, and the importance of management principles, such as time, cost, and quality management. Participates, with minimal supervision, in individual programs or projects. Will seek advice and guidance for more complex components of the program/project.
Procurement and Purchasing Procurement and Purchasing Ability to manage the process of selecting suppliers, establishing terms of payment, implementing strategic validation, making selections, negotiating contracts and purchasing goods.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Purchases general and specialized equipment, materials, land or access rights, or commercial services for use or further processing by the CCG. Assesses client needs and develops specifications for equipment, materials and supplies to be purchased. Issues calls for tenders, consults suppliers and reviews quotes. Determines or negotiates contract terms and conditions, awards contracts to suppliers or recommends contract awards. Prepares and/or manages documents to procure goods and/or services contracts, including Requests for Proposals (RFPs) and/or Requests for Quotation (RFQs).
Business Analysis Business Analysis Establishes and enables processes in an organizational context, by defining needs and recommending solutions that deliver value to Canadian Coast Guard stakeholders.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Identifies and minimizes risk to ongoing Coast Guard operations. Consistently identifies technology interfaces and focuses on integration aspects of projects. Identifies and defines proposed business benefits. Ensures planning tools and techniques are applied effectively. Through analysis of options, selects the option with the greatest business benefit bearing in mind the Coast Guard objectives. Articulates the vision, objectives, and benefits of a new initiative. Identifies current areas of conflict and seeks to understand apposing points of view.
Materiel Management Materiel Management Classifies materiel according to Canadian Coast Guard and Public Services and Procurement Canada (PSPC) directives. Tracks materiel during receipt, storage, issue, and disposal.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Receives, stores, issues, and records materiel according to approved inventory management system (IMS) and categories of materiel. Ensures that materiel held in stock is properly identified, catalogued, and incorporated in the centralized cataloguing files. Ensures that inventory is managed in accordance with Acts and regulations, when and where applicable. Maintains commitment control records for materiel requisitioned for stock and for non-stocked items.
Troubleshooting Troubleshooting Employs a systematic approach to problems in order to find and correct issues with Canadian Coast Guard assets (e.g. land based, sea based, structural, electronic, etc.).	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Interprets data and accurately determines essential elements of an issue or problem. Applies various problem isolation techniques to determine causes. Tests equipment under multiple settings to confirm it is restored to working state.
Problem Solving Problem Solving Defining a problem, determining the cause of the problem, identifying alternative solutions, prioritizing and selecting them to find a solution, and implementing a solution.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Experienced in identifying, defining, solving and prioritizing standard problems without causing other unanticipated problems. Identifies root causes, sets goals and identifies constraints. Conducts impact analysis and identifies possible consequences of actions/decisions.
Application Development/Support and Maintenance Application Development/Support and Maintenance Designs, defines, constructs, enhances, supports, and maintains application software on one or more application platforms.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Experienced in identifying, defining, solving and prioritizing standard problems without causing other unanticipated problems. Identifies root causes, sets goals and identifies constraints. Conducts impact analysis and identifies possible consequences of actions/decisions.
Infrastructure/Platforms Infrastructure/Platforms Supports the enterprise computing infrastructure (e.g. enterprise servers, client server, storage devices and systems, hardware, and software) in the provision, management, storage, operation, scheduling, support, and maintenance of the infrastructure.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Participates in daily operations (e.g. monitoring operations of the platform). Uses performance data collection tools and techniques. Installs software and hardware on the platform. Solves routine, typical hardware and software problems. Uses diagnostic tools to solve complex problems.
Security/Information and Application Protection Security/Information and Application Protection Ensures technical and organizational safeguards to protect the continuity of infrastructure services by the implementation of information technology (IT) security principles, methods, practices, policies, and tools that are used in securing IT resources. This includes information and operations security, physical security, business continuity/disaster recovery planning, methods to deal with security breaches, and security assessment in a technical environment.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Executes security test plans. Deals with low impact threats. Protects integrity of system data at an operational level. Performs security certifications. Provides advice on disaster recovery planning. Participates in disaster recovery tests. Recommends security safeguards. Executes standards.
Service Management Processes Service Management Processes Implements methods, practices, and policies governing the design, development, and use of information technology (IT) support processes designed to keep the IT environment functioning efficiently, effectively, and securely.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Installs, configures, troubleshoots, and supports application software. Analyzes, evaluates, and diagnoses technical problems and proposes solutions. Manages process ensuring it is followed (e.g. change, problem, testing, costing, backup and recovery, quality assurance releases). Schedules releases after ensuring absence of conflicts. Guides others and implements changes to processes.
Testing Testing Tests software and/or hardware using a systematic approach (i.e. the orderly progression of testing in which software elements, hardware elements or both are combined and tested until the entire system has been integrated).	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Prepares test cases/scripts. Carries out complex testing/validation (e.g. volume testing, integration testing). Troubleshoots and resolves issues. Applies standards for testing, including a methodology and test plan to address accessibility for persons with disabilities, copyright, privacy, usability, and inter-operability.
Database Design and Management Database Design and Management Applies the methods, practices, and policies that are used in the design and the management of databases in the public sector context.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Manages single database management systems (DBMS) and its relevant operating systems, applications business rules, and its dependencies with other applications, databases and/or business partners in daily tasks. Applies a wide range of concepts to the corporate/vendor environment (e.g. database security and/or individual profiles).Develops, codes, tests, and reviews complex database access modules. Solves problems that impact on the business or service, resolves data integrity issues and implements data integrity safeguards, and uses diagnostic and monitoring tools to prevent problems/enhance performance and availability. Conducts general impact analysis on database change management.
BEHAVIOURAL ELEMENTS: Behaviour elements are the behaviours or attitudes needed for any job with the Canadian Coast Guard. We identified 7 and included a level of competency required for each job.	LEVEL
Demonstrating Integrity and Respect Demonstrating Integrity and Respect Honours commitments and consistently strives to act in the public interest by ensuring that public trust and the law are not violated, while avoiding conflicts of interest and maintaining political and interpersonal neutrality.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Works in a manner that reflects a commitment to public service excellence. Assists peers respectfully when dealing with ethical concerns. Recognizes the importance of diversity, and bilingualism. Is well versed in the Government of Canada's Values and Ethics Code. Demonstrates respect for government property and policies.
Thinking Things Through Thinking Things Through Plans and adjusts work based on a thorough understanding of the Canadian Coast Guard's priorities. Obtains relevant information, considers all facts, and exercises sound judgement to formulate an opinion and/or make a decision. Analyzes situations and seeks feedback to learn from mistakes.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Analyzes multiple causal relationships among several parts of a problem or situation. Anticipates the risks or implications inherent in a suggested plan of action and devises appropriate strategies to mitigate their impact. Makes a well-reasoned response even when faced with incomplete or contradictory information. Synthesizes complex ideas, issues, and observations into a clear understanding. Thinks beyond the work environment and makes decisions in the context of the bigger picture.
Working Effectively With Others Working Effectively With Others Works cooperatively in order to achieve results. Works positively as part of a team and manages internal conflict. Identifies opportunities to work together within the organization to improve team dynamics and develop relationships. Seeks and builds internal/external alliances, collaborations, and partnerships to advance the Canadian Coast Guard's mandate.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Effectively promotes a respectful and positive work environment. Recognizes diverse needs and perspectives (e.g. language differences, cultural differences, disabilities, and personal family circumstances). Recognizes individuals' achievements, knowledge, and capabilities. Monitors the work environment, successfully identifies underlying issues that impact negatively on people, and takes appropriate action, when and where applicable. Seeks and influences new relationships outside own unit and identifies new collaborative partnerships that better position of the Coast Guard's programs and services. Identifies and creates opportunities to partner through networking and participating in cross-functional, multi-stakeholder groups.
Showing Initiative and Being Action Oriented Showing Initiative and Being Action Oriented Embraces change and actively looks for opportunities to learn and develop professionally and personally. Translates direction into concrete work activities. Identifies opportunities or issues, and takes action to enhance organizational results, without being prompted by others.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Considers ideas from a variety of sources in order to solve problems. Remains flexible to find alternate ways around obstacles/barriers to achieve goals. Takes calculated risks to achieve goals/outcomes. Perseveres in seeking solutions despite obstacles. Regularly evaluate and challenges work processes. Establishes effective organizational methods for assigning, managing, and tracking work, when and where applicable. Solicits and/or provides information that could affect the planning, programs, and decision-making for the Canadian Coast Guard.
Apply Safety Considerations Apply Safety Considerations Promotes workplace safety. Follows safety guidelines, procedures, and regulations. Reacts safely and appropriately during emergencies. Integrates health and safety considerations in planning, response, and reviews.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Conducts operations consistent with the Coast Guard Safety Management System (SMS), national and regulatory safety procedures, and policy when and where applicable. Understands the risks and manages safety and health issues when and where applicable. May participate in occupational health and safety groups and audits.
Leadership Leadership Attracts and mobilizes members and colleagues towards a shared vision and purpose in the best interests of the Canadian Coast Guard and the public it serves. Motivates project members, sets achievable objectives, maintains a positive outlook, takes responsibility, makes decisions, and provides constructive feedback.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Demonstrates interest in team members' success and well-being by listening and actively viewing situations through others' perspectives. Identifies strengths, leverages them, and persuades others for the benefit of the Coast Guard. Routinely teaches and guides work, based on operational knowledge through direct and indirect means. Seeks solutions by charting opinions and options.
Canadian Coast Guard Culture Awareness Canadian Coast Guard Culture Awareness The extent that members believe in the mission, mandate, and values of the Coast Guard and project that commitment through their actions and attitudes towards the organization and its stakeholders. Employee statements and deportment reflect a natural enthusiasm for the Coast Guard, what it does, and how it is viewed by the public.	3 Position Level: 3 Intermediate (Able to successfully complete the necessary tasks in this competency. Some assistance may still be needed but can usually perform the task independently) Expresses pride in the Coast Guard's regional and/or national achievements. Incorporates and models the Coast Guard's ambitious vision and motto in daily practice and supports it within units. Articulates the Coast Guard's vision when providing advice or instructions internally.